Privacy Policy
Last updated: 12 November 2026
At Cosmetics by Emily, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking or receive services from us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
1. What Information We Collect
Depending on how you interact with Cosmetics by Emily, we may collect the following information:
Personal Information
Full name.
Email address.
Phone number.
Date of birth.
Residential or postal address.
Booking and appointment details.
Health Information
When you enquire about or receive our services, we may collect sensitive health information, including:
Medical history and existing health conditions.
Current medications and allergies.
Previous cosmetic treatments or procedures.
Skin concerns and treatment history.
Women's health and hormonal health information.
Weight management and general health information.
Other information relevant to your consultation or treatment.
Website and Technical Information
When you visit our website, we may also collect:
IP address.
Browser type and device information.
Pages visited and time spent on our website.
Website usage and interaction data.
Information collected through cookies and similar technologies.
2. How We Collect Your Information
We may collect your personal information in several ways, including when you:
Complete a contact or enquiry form on our website.
Make an appointment or booking.
Attend a consultation or treatment.
Communicate with us by phone, email or social media.
Subscribe to marketing communications.
Visit or interact with our website.
Provide information through our third-party booking platforms.
Where possible, we collect information directly from you.
In some circumstances, information may also be provided by another person or service provider involved in your care, where permitted by law.
3. How We Use Your Information
We collect and use your information to operate our business and provide safe and appropriate services.
This may include:
Responding to enquiries and questions.
Managing bookings and appointments.
Assessing treatment suitability.
Providing consultations and treatments.
Maintaining accurate client and health records.
Communicating appointment reminders and important updates.
Processing payments and managing transactions.
Improving our website and customer experience.
Sending marketing communications where you have consented or where otherwise permitted by law.
Meeting our legal, regulatory and professional obligations.
We only use your personal information for purposes that are reasonably necessary and permitted under applicable privacy laws.
4. Sensitive and Health Information
We understand that health information is private and sensitive.
Any health information you provide will be handled with care and used only where reasonably necessary for your care, treatment, administration or other purposes permitted by law.
We take reasonable steps to ensure that sensitive information is protected from unauthorised access, use, disclosure or loss.
We will generally seek your consent before collecting sensitive information, unless an exception under applicable law applies.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
Online booking and appointment management providers.
Website hosting and management providers.
Payment processing providers.
Email and communication platforms.
IT, data storage and security providers.
Healthcare professionals or other providers involved in your care, where appropriate and permitted.
We may also disclose personal information where required or authorised by law.
We take reasonable steps to ensure that third parties handling your information do so appropriately.
6. Third-Party Platforms
Our website and services may use third-party platforms, including Squarespace for website hosting and Timely for online bookings.
When you interact with these platforms, your information may also be collected or processed in accordance with their individual privacy policies and terms.
We encourage you to review the privacy policies of any third-party platforms you use.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our content.
These technologies may collect information such as:
Pages viewed.
Website traffic and visitor behaviour.
Device and browser information.
Website performance data.
We may use website analytics to understand visitor activity and improve our website and services.
You can manage or disable cookies through your internet browser settings. Please note that some website features may not function properly if cookies are disabled.
8. Direct Marketing
From time to time, we may send you updates, news, promotions or information about our services.
We will only send marketing communications in accordance with applicable privacy and marketing laws.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or contacting us directly.
Please note that we may still contact you regarding existing bookings, appointments, treatments or other important service-related matters.
9. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information collected, this may include:
Secure electronic storage systems.
Password-protected accounts.
Restricted access to personal and health information.
Appropriate security measures through our service providers.
Secure handling and disposal of information when it is no longer required.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory and record-keeping requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where legally permitted.
10. Overseas Disclosure
Some third-party platforms and service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with applicable Australian privacy requirements.
If your personal information is likely to be disclosed to overseas recipients, we will provide further information about the relevant countries where required by law.
11. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
In some circumstances, we may be unable to provide access where an exception under applicable law applies. If this occurs, we will explain the reason where legally permitted.
12. Privacy Complaints
If you have concerns about how we have collected, used, stored or disclosed your personal information, we encourage you to contact us so we can investigate and respond.
We will:
Acknowledge your complaint.
Review the circumstances.
Take reasonable steps to investigate.
Respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
13. Third-Party Links
Our website may contain links to other websites, including social media platforms and external booking services.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing their individual privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
Any updates will be published on this page, with the revised date displayed at the top.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns or requests relating to your personal information or this Privacy Policy, please contact us: